Reference

How We Handle Your Data and Account

This page sets out how bulan33 manages your personal data, what rights you hold over your account information, and how to reach us when you need something changed.

Data TransparencyAccount RightsCookie ClarityContact PathsRegion Compliance

Browse the Lobby Read FAQ

DATA HANDLING DETAIL

How We Secure and Manage What We Store

Transparency is not just a word we drop on a page — it shapes how we build account infrastructure. Below are the specific practices we follow so you understand what happens behind the login screen, from the moment you deposit via DANA, OVO or GoPay through to how long we keep records after you close your account.

Encryption at Rest

All personal data — wallet IDs, email addresses, login credentials — sits in encrypted storage. Even internal staff access requires multi-layer authentication before any record becomes readable.

Cookie Scope

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No advertising trackers run on bulan33 pages; third-party analytics are anonymised before processing.

Account Security

Each login attempt triggers device-fingerprint verification. If something looks unusual — a new device or location — we prompt an additional confirmation step before granting lobby access.

Data Retention

Active accounts retain full records. Once you close your account, we hold data only for the statutory period that applicable law requires, then permanently delete it from our systems.

Deletion Requests

You can request full data removal through live chat, email or your account dashboard. We confirm receipt, process within the period local regulation mandates, and notify you once deletion is complete.

Change Requests

If your contact details, wallet address or display name need updating, submit a change request via the dashboard. Verification of your identity through your linked DANA, OVO or GoPay wallet confirms ownership before we apply edits.

Our Legal Posture and Jurisdiction Scope

bulan33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate where local law permits, and your use of bulan33 is subject to the regulations applicable in your jurisdiction. If you fund your account through DANA, OVO or GoPay, we process only the transaction data needed to confirm that deposit cleared — nothing more. We

1
do not sell, rent or trade your personal information to third parties for their own marketing. When you create an account, we store your contact details, wallet identifiers and login credentials in encrypted form. Session data and device fingerprints help us detect unauthorised access attempts on
2
your behalf. Cookies on this site serve two purposes: maintaining your logged-in session and remembering display preferences you set. You can clear cookies from your browser at any time, though doing so will end your active session. We retain account data for as long as your
3
account remains open, plus a statutory period after closure as required by applicable law. If you want a copy of the data we hold, or if you want specific records deleted, reach out through the support paths below. Players in Bandung and across Indonesia can exercise
4
these rights equally — we apply the same standard regardless of where you access the site. Availability of our service depends entirely on whether local law in your region permits it, and we reserve the right to restrict or suspend access if regulatory conditions change.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Policy Contact Paths for Your Account

Need to ask about your data, request deletion or flag a concern with how we handle your information? We keep multiple channels open so you can pick whichever suits you. Response times vary by volume, but every inquiry gets a reply — no ticket disappears into a void.

Live Chat Open the chat widget from any page on bulan33 and select the data or policy category. An agent picks up your message and can walk you through account data requests, cookie queries or access questions in real time.

Email Channel Send a written request to our support email when you need a formal record of the exchange. We reply with confirmation of receipt and follow up once the request has been reviewed by our data team.

Account Settings Inside your bulan33 dashboard you can toggle marketing preferences, download a summary of stored data and initiate a deletion request directly without waiting for an agent to process it manually.

Common Questions About Your Data and Rights

We get asked about data handling, cookies and account rights regularly. Here are direct answers to what comes up most — all specific to how bulan33 operates within the legal framework of regions where access is permitted.

We collect your email address, phone number, chosen display name and the wallet identifier you link for deposits via DANA, OVO or GoPay. Device data and IP address are logged for security verification only.

No. We do not sell, rent or trade your data to third parties for marketing. Data is shared only where law enforcement or regulatory bodies require disclosure under applicable local law.

Open your account dashboard, navigate to the data section and select the export option. Alternatively, contact live chat or email support and an agent will compile and send the file to your registered email.

Yes. Submit a deletion request through the dashboard, live chat or email. We process it within the timeframe local regulation requires, then confirm once all records have been permanently removed from our systems.

We use session cookies to keep you logged in and preference cookies for layout and language settings. You can block or clear them in your browser settings at any time, though clearing session cookies will log you out.

No advertising trackers run on our pages. We use anonymised analytics to understand page performance, but no data from those tools is linked back to your personal identity or account record.

We retain records for the statutory period required by applicable law in your region. Once that window expires, all personal data associated with your closed account is permanently deleted from our infrastructure.

We store the transaction reference and confirmation status so your deposit history displays correctly in your dashboard. Full wallet credentials are not stored on our side — those remain with your e-wallet provider.

Our system flags the unfamiliar device fingerprint and prompts an additional identity confirmation step before granting access. You receive a notification so you can take action if the attempt was not yours.

Reach out via live chat or email and select the data concern category. Our team reviews every report, responds with findings, and takes corrective action where warranted — all within the timeframe local regulation sets.

How We Handle Your Data and Account

How We Secure and Manage What We Store

Encryption at Rest

Cookie Scope

Account Security

Data Retention

Deletion Requests

Change Requests

Policy Contact Paths for Your Account

Common Questions About Your Data and Rights

01 What personal data does bulan33 collect when I open an account?

02 Does bulan33 share my information with other companies?

03 How can I request a copy of the data you hold on me?

04 Can I delete my account and all associated data?

05 What cookies does this site use and can I block them?

06 Does bulan33 use advertising trackers on this site?

07 How long do you keep my data after I close my account?

08 Is my deposit information stored after a DANA, OVO or GoPay transaction?

09 What happens if someone tries to access my account from a new device?

10 Who do I contact if I believe my data has been handled incorrectly?

Related pages