Reference

How We Handle Your Information at bulan33

We keep your personal data close and controlled — every deposit you make through DANA, OVO, or GoPay is processed with encryption, and we collect only what we need to run your account.

Encrypted TransactionsWallet-Level PrivacyData Access RequestsAccount-Level Controls

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security Practices

Privacy is not a checkbox for us — it shapes how we build account flows, store wallet references, and log session activity. Below are six specific areas where our privacy practices directly affect your experience. Each one reflects a real operational choice we made, not a vague promise.

Data Collection Scope

We collect only what your account needs: identity details for verification, e-wallet identifiers for DANA, OVO or GoPay transactions, device type for session security, and communication preferences.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. We do not deploy advertising-tracker cookies or share cookie data with ad networks.

Account Security Layers

Your password is hashed before storage — we never keep it in plain text. Sessions expire after inactivity, and login from a new device triggers a verification step sent to your registered phone or email.

Data Retention Period

Active accounts retain full data for as long as you use the platform. If you close your account, we anonymise transaction records after the retention window required by applicable obligations in eligible regions.

Third-Party Sharing Limits

Payment processors (DANA, OVO, GoPay networks) receive only the minimum transaction data needed to move funds. We do not provide your personal profile, gameplay patterns, or contact details to any marketing partner, affiliate or data broker.

Your Right to Request Changes

You can ask us to export your stored data, correct inaccuracies, or delete your account entirely. Submit a request through live chat, email or the in-account form.

What This Privacy Policy Covers

bulan33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with bulan33 — from account creation through to withdrawals and support conversations. When you open an account, we collect your name, email, phone number and the e-wallet identifier you use (DANA, OVO, or GoPay account details). We use

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this information strictly to process your deposits and withdrawals, verify your identity, prevent fraud, and communicate service updates to you. We do not sell, rent or trade your personal information to third parties for marketing. Data may be shared with payment processors only to the extent
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needed to complete your transaction — for example, when you initiate a deposit from your DANA wallet, the transaction reference passes through DANA's processing layer and back. We store account data on servers with transport-layer encryption and restrict internal access to personnel who need it for
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support or compliance tasks. Availability of our services depends on local law and eligible regions. Your continued use of the platform after reading this policy means you understand how we handle data. If local regulations require additional disclosure, we will update this page and notify you
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via your registered email or account inbox. We retain your data only as long as your account remains active or as required by applicable obligations, whichever is longer.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to update, correct or delete personal information we hold, or if you have questions about this privacy policy, reach out through any of the channels below. Our team handles privacy-related requests with priority — we aim to acknowledge your inquiry quickly and resolve it within a reasonable timeframe. Players in Bandung or anywhere else access the same support paths with no regional difference in response quality.

Live Chat Open live chat from any page on the site. Tell the agent your request relates to privacy or data access and they will route it to the appropriate team. Available around the clock so you can raise a concern whenever it comes to mind.

Email Send a message to our support email address listed in your account dashboard. Include your registered username and describe which data you want accessed, corrected or removed. We respond to email privacy requests as a priority queue item.

Account Settings Log in, head to your profile settings, and use the data request form directly. This is the fastest route because it pre-fills your account details and lets our system verify your identity without additional back-and-forth over chat or email.

Common Questions About Our Privacy Policy

These are the privacy-related questions our support team receives most often. Each answer explains what actually happens on the platform — no legal jargon, just clear operational detail about how your data moves and where it sits.

We collect your name, email address, phone number, and the e-wallet identifier you register (DANA, OVO or GoPay). We also log your device type and IP address at sign-up for session security. Nothing beyond what is needed to run and protect your account.

No. We do not sell, rent or trade your personal data to advertisers or data brokers. Payment processors receive only the transaction reference needed to move your deposit or withdrawal. Your profile, gameplay history and contact details stay with us.

We store a tokenised reference to your e-wallet account — not your wallet PIN or full credentials. The token allows us to match incoming deposits to your account without holding sensitive wallet login details on our servers.

Yes. Submit a deletion request via live chat, email or your account settings form. Once we verify your identity, we remove personal data and anonymise transaction records after any retention period required by applicable obligations in your region.

We use session cookies for login persistence and functional cookies for display preferences. No advertising trackers. You can disable or clear cookies in your browser settings at any time — doing so may log you out but will not erase your account data.

A new-device login triggers a verification code sent to your registered phone number or email. Until you confirm that code, the session cannot access your balance or personal details. This prevents unauthorised access even if someone knows your password.

After account closure, we retain anonymised transaction records for the period required by applicable obligations in eligible regions. All personally identifiable fields — name, email, phone, wallet reference — are removed or anonymised once that window closes.

Yes. Material changes trigger a notification to your registered email and a banner inside your account dashboard. We update the revision date at the top of this page so you can see when the last change was made.

You can request a data export through the in-account form or by contacting support via live chat or email. We compile your stored information into a readable format and deliver it to your registered email after identity verification.

No. We do not use cross-site tracking pixels, third-party ad cookies or fingerprinting scripts that follow you outside our domain. Your browsing activity elsewhere is not visible to us and plays no part in how we manage your account.

How We Handle Your Information at bulan33

Data Handling, Cookies and Account Security Practices

Data Collection Scope

Cookie Usage

Account Security Layers

Data Retention Period

Third-Party Sharing Limits

Your Right to Request Changes

How to Reach Us About Your Data

Common Questions About Our Privacy Policy

01 What personal data does bulan33 collect when I open an account?

02 Does bulan33 share my information with other companies for advertising?

03 How is my DANA, OVO or GoPay wallet information stored?

04 Can I ask bulan33 to delete all my data?

05 What cookies does the site use and can I disable them?

06 How do I know my account is secure if I log in from a new phone?

07 How long does bulan33 keep my data after I close my account?

08 Will I be notified if this privacy policy changes?

09 Can I download a copy of the data bulan33 holds about me?

10 Does bulan33 track my activity on other websites?

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